Returns & Refunds — eBay Store Management
Buyer returns and refunds are handled per eBay policy — and they affect net profit before the split, in both models.
How returns are handled
When a buyer requests a return, we follow eBay policy and the return terms shown on the listing. We coordinate the return, record it, and update the order status in your portal (Returned).
How refunds affect the profit split
Refunds, returns and chargebacks are deducted from net profit before the profit split is applied. Example: if net profit was $2,500 and a refund of $120 and a return of $85 are applied, adjusted net profit is $2,500 − $120 − $85 = $2,295. Owner-Funded 50/50: $1,147.50 to the client and $1,147.50 to the Agency. Investor-Funded 25%: $573.75 to the client and $1,721.25 to the Agency.
Agency fee adjustments
Because the split is applied after refunds and returns, the Agency’s fee is automatically adjusted by the same deduction — the Agency does not keep a fee on money that was refunded to a buyer.
Chargebacks and reserves
Chargebacks and eBay reserves are also deducted from net profit before the split, and are shown as separate lines on the monthly statement so you can see exactly what was deducted and why.
Questions
If you disagree with a refund or return on your statement, raise it in the client query window before invoicing. Demo contact: hello@ebaypro.example.